Behind NYTERIO is a person who has had the problem himself.
NYTERIO is a small Swedish company. This page is here so that you know who is behind it, why the service looks the way it does and what it means to buy from a small company.
Photo of Filipgoes here
Why I built NYTERIO
Organisations spend months mapping their processes. Then the documents just sit there.
I have seen it happen several times. There is a process map on the wall, someone drew it a long time ago, and then a colleague says that is not how we work any more. The process was not wrong when it was drawn. It was just that nobody had time to keep it up to date.
The systems out there store what you have already done. They rely on someone having time to update the content, and that time is rarely there at the companies I have worked with. They have a small quality department or none at all, and at the same time they are too big for one person to keep everything in their head.
That is what I am trying to solve with NYTERIO. Process mapping should not require a quality department or a certification. The person who knows the work should be able to draw it, and the organisation should be able to drive its own improvement work from the maps. We use AI where it is needed, and no more than that. Then someone without training in process mapping or Lean Six Sigma can get started quickly, or build on what already exists.
What I did before
It is fair to ask why I, of all people, should know anything about process work.
I have worked with business improvement for fifteen years, mostly in large industrial companies. In the mining industry I built up and led the global team for process development, and created a governance model that was in place within a year. In energy I reworked all of the performance management for the Swedish operations: which measures were tracked, how it was reported and reviewed and how the processes connected to the governance. It is the same problem NYTERIO solves, except that back then I did it by hand.
I am a certified Lean Six Sigma Black Belt and certified in change management. The second matters more than it sounds. Drawing the process is rarely the hard part. The hard part is getting people to start working the new way, and that is where most process projects stall.
Buying from a small company
NYTERIO is a small company. That gives you things a big company cannot, but there are also things you should check. You should hear both before you decide.
What you get
When you email support, it is me you are emailing. I look after every pilot customer myself from the start. If something is wrong in the product I can fix it the same week, and you don't have to wait for the next big release. You pay a fixed monthly price for the whole company, however many people use it.
What you should know
You are buying from a small company, and you should have answers to a few things first. Your documentation is stored on servers in Sweden, and if you end the agreement you get the whole library out as JSON, PDF and HTML. That is in the terms, not just here. What happens if I am ill or away for a longer time is something I would rather talk about in a call than leave you to guess.
The export commitment is in the terms of service §6.2 (in Swedish). How data is processed and where it is stored is in the privacy policy.
A conversation rather than a brochure
It takes twenty minutes and needs no preparation. I will show you what it looks like with your own documentation as the starting point.
Rather write? Send a question instead →